Refund policy

At Megabuy, we strive to deliver quality products. If something isn’t right, we’re here to help.

📅 Replacement Window

We offer a 5-Day Replacement Policy, meaning you have 5 days from the date of delivery to request a replacement.
The delivery date is considered Day 1.

✅ Eligibility for Replacement

To qualify for a replacement:

  • The item must be unused and in original condition

  • Tags, packaging, and accessories must be intact

  • The product box must be inside the courier bag and not torn or cut open (except outer tape)

📸 Mandatory Proof for Replacement Requests

To process your request, the following evidence is required:

  1. Parcel Opening Video (mandatory)

  2. Proof of purchase (order confirmation or packing label)

  3. For Non-Electronic Items:

    • Clear photo showing the full product

  4. For Electronic Items:

    • Video showing the product not working after following instructions

⚠️ Requests without proper proof may not be approved.

🔄 Eligible Cases for Free Replacement

You are eligible for a free replacement if you receive:

✅ Damaged product
✅ Defective product
✅ Wrong item
✅ Empty parcel (with opening video proof)

You may choose:

  • Same product (same size/design), OR

  • Different size/design of the same product (subject to availability)

🛠️ How to Request a Replacement

To request a replacement, contact us at:
📧 helpdesk.megabuy@gmail.com

Include:

  • Order number

  • Issue description

  • Required photo/video proof

If approved:

  • Reverse pickup will be arranged within 2–3 days

  • Replacement will be shipped after the product is collected